You can locate us at any of the following locations/authorised partners:

a) Any of our Concept Stores, Mini Stores, Truck Store, EasyGo Partners or Super Partners;

b) Any of our Executive Partners; or

c) Contact our Customer Care directly at 01150505020.

You can change your mobile number via the HaloGo Lifestyle App by selecting Menu > Change Mobile Number > Select 4 digit number > Submit.

Please note that you will be charged RM 5 for the transaction.

Yes, you can visit the nearest Concept Store, Mini Store or Truck Store to get a new SIM card with a fee of RM 5 per SIM card.

a) You need to contact Halo Telco at 0327717000 to know whether your number is still available or is already taken.

b) If the number is still available after confirming with Halo Telco, you must register one (1) new SIM card with Halo Telco.

c) After you activate the SIM card, you need to perform a reload of RM50 on the new SIM card.

d) You then need to contact Halo Telco to enter the expired number into the new SIM card that has been registered.

e) Transaction must be completed within 48 Hours from the time of new SIM card was activated.

Yes, you can submit your transfer of ownership to our Customer Care, but first kindly ensure the below requirements are met for a successful transfer:

a) The mobile number to be transferred must be active with Halo Telco for at least 6 months.

b) Submit a copy of identity card/passport (current owner and new owner).

c) The mobile number to be transferred must be topped up with at least RM200.

d) The new owner does not have 5 active Halo Telco mobile numbers.

You can terminate your HaloGo Lifestyle app user account by submitting your request via in-app. Before initiating the user account deletion process within the app, please ensure that your Coins balance and GOLife credit balance (if applicable) are both zero.

Here are the steps to delete your HaloGo Lifestyle user account:

Step 1: Open the app and tap on your Profile.

Step 2: Navigate to Settings.

Step 3: Select the option for User Account Deletion.

Step 4: Enter your 6-digit PIN.

Step 5: Tap on Confirm to finalize the account closure.

We trust that the provided instructions will assist you in deleting your user account in your HaloGo Lifestyle application. Should you require further assistance, please don't hesitate to contact our support team. You can reach out to us by submitting a request here by selecting the Support Type as 'My Account > User Account Deletion'.

You can close your HaloGo Partner user account by submitting a request within the app. Before initiating the user account deletion process within the app, please ensure that you have fully withdrawn and redeemed your Go Credit and Biz Credit Balance, completed any pending transaction orders, and sold all remaining stock associated with your account.

Here are the steps to close your Partner account:

Step 1: Open the app and tap on your Profile.

Step 2: Navigate to Settings.

Step 3: Select the option for User Account Deletion.

Step 4: Request a One-Time Password (OTP) number.

Step 5: Enter your 6-digit OTP number.

Step 6: Tap on "Confirm" to finalize the account closure.

We trust that the provided instructions will assist you in deleting your user account in the HaloGo Partner application. Should you require further assistance, please don't hesitate to contact our support team. You can reach out to us by submitting a request here by selecting the Support Type as 'My Account > User Account Deletion'.

When you delete your account, the following actions will be taken according to our Data Retention Guidelines:

a) Personal Information: Your personal details such as username and email address will be permanently deleted.

b) Account Activity: Information related to your account activity, including login history and preferences, will be erased.

c) Stored Content: Any content you uploaded or created within the platform will be removed.

d) Communication History: Messages or chats exchanged through the platform will be deleted.

e) Payment Information: any payment details and transaction history will be securely erased.

f) Third-Party Integrations: Any connections with third-party services linked to your user account will be revoked.

g) Cookies and Tracking: Any cookies or tracking data associated with your account will be cleared.

h) Retention of Non-Personal Data: Non-personal data may be retained for internal analysis and reporting purposes.

Benefits of upgrading as a partnership with Halo Telco (also known as “Partners”) includes receiving commissions passively as long as your customers purchase subscriptions and use the Halo Telco network. Partners can also participate in campaigns provided by Halo Telco to get opportunities to receive more incentives and rewards.

You can choose to upgrade via any of the HaloGo Platforms. Before submitting your partnership upgrade, you will be prompted to conduct a verification process (e-KYC) in the HaloGo Platform. Upon approval of your e-KYC submission, you can proceed to submit your partnership upgrade in the HaloGo Platform.

Change tariff is when you change from another type of modern trade to Halo Telco tariff. Only selected modern trades can be transferred to Halo Telco tariff (e.g.: Tone Excell or Tone Plus).

Yes, you need to register a new SIM card with Halo Telco. Your current tariff (Tone Excell or Tone Plus) SIM card's status will change to Grace Period. After 15 days of Grace Period, Halo Telco Customer Care will proceed to change your current tariff to Halo Telco tariff.

Benefits include an opportunity to upgrade to our partnership and make passive monthly income and enjoy various rewards as our user and Partner.

a) You can view, choose and subscribe to our plans via any of the HaloGo Platforms, or

b) You can purchase manually via SMS using the short code as follows:

E.g.: SMS “M10/M6/TUNEUNL” and send to 2222.

a) Purchase via HaloGo Lifestyle App;

b) Purchase via any of the HaloGo Platforms; or

c) Purchase via SMS by sending the short code, i.e. “B10” to 2222.

No, your data speed allocation will be trolled down to 64kbps.

a) You can download our HaloGo mobile applications and choose your reload amount in the app.

b) Choose to reload via the HaloGo Lifestyle App,

c) Contact any of our Authorised Partners directly; or

d) Via any of the 24hours convenience store, i.e. 7-Eleven.

You can monitor your data usage and validity via any of our HaloGo mobile apps or HaloGo Lifestyle App. If you prefer to do it manually, you can dial *134# and follow the instructions thereof.

Yes, you will receive an SMS from Halo Telco when you have used almost 70% of your data quota.

You can dial *133# or download and use our HaloGo Lifestyle App to know the balance.

Yes, you can redeem your Halo Telco Big Points at any time via our HaloGo Lifestyle App.

Kindly visit our HaloGo Lifestyle App to know the rewards and freebies that you can claim using your Halo Telco Big Points.

Yes. You will receive an SMS within 5 minutes to confirm the redemption.

Yes, but only 10GB data will be released each month for twelve (12) times.

No, redemption can only be done via our HaloGo Lifestyle App.

You can reload more to gain more Halo Telco Big Points.

Yes, points collected from 1st February 2018 and onwards will have a two (2) year validity period.

Your current data plan will be automatically terminated upon successful redemption of the 120GB Yearly Data Plan. We advise you to fully exhaust your current plan first before redeeming the 120GB Yearly Data Plan.

No, only the 120GB Yearly Plan. However, you may subscribe to other data Goodies or Booster with any of your other active data plans.

You should avoid subscribing to other data plans as it will override the existing data plan. We recommend you to activate the 10GB booster for just RM10, which will be valid for the remainder of the monthly cycle.

Free PA Insurance is a benefit provided for all Halo Telco's SIM card users, including Halo Telco's users, who satisfies the requirement of minimum monthly reload of RM50.

It is absolutely free and the premium payment is borne by Halo Telco if you reload a minimum of RM50 monthly.

You are eligible for the coverage if you reload RM50 or more anytime between the first day of every month (12:00am) till the last day of every month (11:00pm). (Example: 1st January (12.00am) - 31st January (11:00pm).

Coverage commences on the subsequent month upon meeting the minimum monthly reload of RM50 for the current month, subject to the sixty (60) days cooling-off period from the date you activate your Halo Telco or Halo Telco SIM card. (Example: if your cumulative reload for the month of January is RM50 or more, you will receive the free PA Insurance coverage for the subsequent month of February)

The 60 days cooling-off period is the excluded period for PA Insurance coverage for all newly activated Halo Telco mobile numbers.

Coverage commences on the first day of the month and ends on the last day of the month. (Example: 1st January until 31st January)

You have to be not less than 12 years old and not more than 65 years old to be eligible for the PA Insurance coverage.

The PA Insurance does not cover subscribers who are engaged in riding or pillion riding on a motorcycle for any purpose.

Pursuant to Section 129 and Para 5 of Schedule 9 of Financial Services Act 2013, Malaysia, nominee(s) should be: spouse, child or parent(s), if there is no spouse or child at the time of making the nomination, the nominee is his parent. A nominee of a Muslim insured person upon receipt of policy moneys shall distribute the policy moneys in accordance with the Shariah Laws.

a) Military and Law Enforcement

b) Pilot and Alcrew

c) Professional Sports

d) Workers utilising wood-working machinery.

Please read through the exclusions in the policy here for a comprehensive list of occupations that are excluded from coverage.

The policy covers Death and Total and Permanent Loss or Disablement (Total Paralysis) for RM50, 000.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Halo Telco or Halo Telco, your coverage is limited to only one policy.

Plese contact Tune Protect Customer Service Hotline at 1-800-88-5753 and they will immediately help you with all your claims enquiries. Alternatively, you can download the claim form here and email it to hello.my@tuneprotect.com. All claims must be notified and/or submitted within within 14 (fourteen) days from the date of accident.

For more information, kindly refer to Halo Telco's website or call Halo Telco's customer care at 13100 / 03- 2771 7000 from 8am to 9pm daily.

The exclusions and policy wording can be accessed and downloaded here.

a) Scuba Diving;

b) Martial Arts;

c) Racing (other than on foot);

d) Ice Hockey; and

e) Hunting.

Please read through the exclusions in the policy carefully here for a comprehensive list of activities that are excluded from coverage.

Eligibility to the PA Insurance coverage is subject to accuracy of subscriber's personal information as per his/her Mykad/Passport/Police ID/Army ID entered at point of registration.

This free PA Insurance is governed, provided and administered by Halo Telco. Halo Telco and/or Halo Telco reserves the right to amend these terms and conditions without prior notice.

It is absolutely FREE and the premium payment is borne by HaloGo if you top up minimum of RM30 monthly through HaloGo Selfcare.

No. The PA Insurance is a benefit provided entirely for HaloGo users.

One month (Coverage starts on the first day of the month and ends on the last day of the month)

You are eligible for the coverage if you top up with minimum of RM30 for the current month and the coverage period will start on next month. (Example: You topped up in any dates in February then the coverage will be start next month from 1st March (12.00am) - 31st March (12:00pm).

The insurance covers bodily injury caused solely by an accident. A lump sum amount is payable on death or total permanent disablement. Please refer to the policy terms and conditions for the details of cover.

No, this insurance covers only bodily injury or death due to an accident.

Outpatient expenses are not covered in the policy.

Yes, you will be covered. However, you will not be covered if you are out of Malaysia for a period exceeding six (6) consecutive months at a time.

Download the form in the attachment and please fill in accordingly. Attach together with supporting documents needed as per below and email to support@halogo.my

(Reminder: Please submit the Claim Form within 7 days from the date of accident.)

a) Total Permanent Disablement Claim: Documents Needed

- Claim Form completed by policyholder & the attending Doctor (mandatory)

- Electronic Fund Transfer (EFT) Authorization Form and copy of bank statement or first page of the passbook

- Original Medical Bills

- Medical Report from the doctor stating the accident and nature of injury, treatment recommended

- Police Report / newspaper cutting on the alleged accident

- Letter of Administration / Distribution Order (if no Nomination / Nominee is below the age of 18 years)

- Copy of insured's/deceased's identify card and driving license (for motor vehicle accident only)

- Photograph for total loss by physical severance / amputated

b) Death Claim: Documents Needed

- Claim Form completed by policyholder & the attending doctor (mandatory)

- Electronic Fund Transfer (EFT) Authorization Form and copy of bank statement or first page of the passbook

- Death Certificate/ Burial Permit (mandatory)

- Detailed Post Mortem / Autopsy Report / Medical Report

- Police Report / newspaper cutting on the alleged accident

- Copy of Nominee / Claimant's Identity Card and Proof of Relationship i.e. birth certificate/marriage certificate

- Letter of Administration / Distribution Order (if no Nomination / Nominee is below the age of 18 years)

- Copy of insured's/deceased's identify card and driving license (for motor vehicle accident only)

c) Accidental Medical Expenses/Accidental Hospital Income: Documents Needed

- Claim Form completed by policyholder & the attending doctor (mandatory)

- Electronic Fund Transfer (EFT) Authorization Form and copy of bank statement or first page of the passbook

- Copy of police report on the alleged accident (if any)

- Medical report and any other documents to support the claim

- Original of medical report and official receipt

- Copy of medical certificate

- Copy of the admission bill (for daily hospital income)

- Copy of insured person's identification card and driving license (for motor vehicle accident only)

d) Loss/Damage to Gadget due to Motor Vehicle Accident: Documents Needed

- Claim Form completed by policyholder & the attending doctor (mandatory)

- Electronic Fund Transfer (EFT) Authorization Form and copy of bank statement or first page of the passbook

- Police report to proof that the gadget loss/damage during motor vehicle accident.

(The police report has to mentioned the gadget is damaged caused by motor vehicle accident and police report lodged within 24 hours)

Download the form in the attachment and please fill in accordingly. Email the completed form to support@halogo.my.

You have to be not less than 16 years old and not more than 65 years old and renewable up to 75 y/o to be eligible for the PA Insurance coverage. All ages refer to the age of the Covered Persons' next birthday.

All benefits are paid in addition to and regardless of any other insurance policies you may have.

Even if you have multiple lines registered under Halo Telco, coverage is limited to one claim only per one NRIC.

Upon receipt of all required documents, approved claims will be settled within thirty (30) days.

You will be informed by our Customer Support team through email.

For more information, kindly refer to support@halogo.my.

The exclusions and policy wording can be accessed and downloaded in the attachment.

i. Download the Khairat Kematian Claim Form made available in HaloGo Platforms.

ii. Fill-in the Claim Form (whether manually or digitally).

iii. Attach supporting documents and sign the Claim Form.

iv. Compile the completed Claim Form with the supporting documents and submit via email to Customer Support at support@halogo.my with a subject: Khairat Kematian Claim Form.

There are two scenarios for the amount of claim payable under this Benefit.

a) Beneficiary will be entitled to claim an amount of RM800 upon Subscriber's death if the Subscriber subscribes either with a Hi-35, M6, TuneUNL or M20 Plan for six consecutive months.

Example:

January (M10), February (M10), March (M6), April (TUNEUNL), May (M6), and June (M10).

Total Benefit payable = RM 800.

*During the 6 consecutive months when there are M6 subscription made, total Benefit payable in the event of Subscriber's death will follow the M6 Plan rate which is RM800.

b) Beneficiary will be entitled to claim an amount of RM1200 upon Subscriber's death if the Subscriber continuously subscribes to M10 Plan for six (6) consecutive months.

Example:

January (M10), February (M10), March (M10), April (M10), May (M10), and June (M10).

Total Benefit payable = RM1,200.

*During the 6 consecutive months with all M10 Plan subscriptions, total payable in the event of Subscriber's death will follow the M10 Plan rate which is RM1,200.

Yes, the Beneficiary must submit the Claim Form within 90 days from the event of death.

Halo Telco will process your submitted and completed Claim Form within 30 days from the date of the Claim Form submitted.

Each Subscriber will only be entitled to one claim regardless of multiple Halo Telco accounts or MSISDN.

If you are a Subscriber registered before 31st March 2020, you are eligible for this claim regardless of your age, subjected to the subscription of plans requirement. If you are a Subscriber registered on 1st April 2020 onwards, you must be in between 18 to 60 years old at the time of registration was made to be eligible for this Benefit.

Yes, only if you have a reasonable ground to support your appeal. You may submit an appeal via email to Halo Telco Customer Support at support@halogo.my together with the proof to support your appeal.

You must submit the appeal within 30 days from the date of your rejected application for it to be considered by the management.

Your application may be rejected due to various reasons including but not limited to the following:

a) Incomplete application;

b) Inaccurate information;

c) Exceeds the application period;

d) Not eligible and does not meet the requirements;

e) The claim for the said deceased was already made by another Beneficiary;

f) The funds have been fully utilized; and/or

g) The Program has ended.