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Plans/Passes SMS Keyword (month) Data Quota Calls Validity
On Net Off Net
2Hari 2HARI 500MB(4G) UNL - 2 days
Mingguan MINGGUAN Unlimited(4G) UNL UNL 7 days
EPIKCall 20 EPIKCALL20 10GB(4G) UNL UNL 30 days
EPIK35 EPIK35 30GB(4G) UNL UNL 30 days
EPIK5G45 EPIK5G45 70GB(5G),30GB(4G) UNL UNL 30 days
EPIK50 EPIK50 350GB(4G) UNL UNL 30 days
Tahunan99 TAHUNAN99 2GB(4G) UNL - 30 days x 12
Tahunan200 TAHUNAN200 10GB(4G) UNL - 30 days x 12




























Anda boleh menyemak keserasian 5G peranti anda DI SINI.


Pelan/Pas Kata Kunci SMS Kuota Data Panggilan Tempoh Sah
On Net Off Net
2Hari 2HARI 500MB(4G) UNL - 2 hari
Mingguan MINGGUAN Unlimited(4G) UNL UNL 7 hari
EPIKCall20 EPIKCALL20 10GB(4G) UNL UNL 30 hari
EPIK35 EPIK35 30GB(4G) UNL UNL 30 hari
EPIK5G45 EPIK5G45 70GB(5G),30GB(4G) UNL UNL 30 hari
EPIK50 EPIK50 350GB(4G) UNL UNL 30 hari
Tahunan99 TAHUNAN99 2GB(4G) UNL - 30 hari x 12
Tahunan200 TAHUNAN200 10GB(4G) UNL - 30 hari x 12









HALO EPIK PREPAID PACK TERMS AND CONDITIONS

This HALO EPIK Prepaid pack, (“HALO EPIK Pack”) terms and conditions (“HALO EPIK T&Cs”) are subject to the following terms and conditions:

  1. This HALO EPIK T&Cs ( Terms and Conditions ) shall be supplementary to the Halo Telco Service Subscription (‘Halo Telco Service Subscription Terms and Conditions”) as and when so amended by Halo Telco from time to time, and shall be read together with Halo Telco Epik Prepaid Internet Plans Terms and Conditions (“HALO EPIK Prepaid Internet Plans T&Cs”)

EFFECTIVE DATE

  1. HALO EPIK Pack shall be made available to all new and existing subscriber(s) (“Subscriber”) of Halo Telco Services from 27th October 2023 (“Effective Date”) onwards. Eligible new Halo Telco subscribers (as of 00:01hrs 27th October 2023 onwards) and existing Halo Telco subscribers’ mobile numbers (collectively as “Halo Telco Subscribers”) that participate in this HALO EPIK Pack shall be bound by this HALO EPIK T&Cs together with the Halo Telco Service Subscription Terms and Conditions , HALO EPIK Prepaid Internet Plans T&Cs and/or any other terms and conditions related to the provision of Halo Telco’s Service.
  2. Halo Telco reserves the right to amend, cancel and/or modify any HALO EPIK T&Cs at any time without any prior notice. Any decisions made by Halo Telco shall be final and no further correspondence shall be entertained. Changes shall be posted on Halo Telco’s www.halogo.my (‘Website”).

ELIGIBILITY

  1. Eligibility criteria (“Eligibility”):
    • a. All new line activations and successful port-ins only from Effective Date (Refer to Clause 2 abovementioned) via Halo Telco App self-registration.
    • b. Existing subscribers who switch to HALO EPIK from Effective Date.

LIMITATION

  1. 5G eligibility and coverage for 5G connectivity
    • a. To enjoy a seamless 5G experience, subscribers shall ensure that they are:
      • i. Using a 5G compatible device, wherein the list of 5G compatible models can be found here (refer to ‘5G Supported Devices’ section)
      • ii. In a 5G coverage area (refer here for 5G coverage map)
  2. Upon successful switching to the HALO EPIK Pack, all Subscriber’s existing services shall be forfeited along with any existing ‘Freebies’, internet plans, passes, booster plans and others. It is advisable for subscribers to utilise all available quotas (including but not limited to paid or free internet, voice, SMS) before switching to the HALO EPIK Pack.

LOCATION

  1. HALO EPIK shall be only effective in Malaysia. In the event the Subscriber wishes to use Halo Telco’s services outside Malaysia, they are required to purchase Internet Roaming.

PRODUCT DESCRIPTION

  1. The pay-per-use service rates for HALO EPIK Pack shall be as below:
    Service Rate
    Off-net calls RM0.22/60s
    Off-net calls RM0.22/60s
    Off-net calls RM0.12/sms
    Off-net calls RM0.12/sms
    MMS RM0.10/sms
  2. Service Definition
    • a. “On-net calls” refer to outgoing domestic calls (including VoLTE and VoWIFI) within numbers on the Halo Telco network.
    • b. “Off-net calls” refers to outgoing domestic calls (including VoLTE and VoWIFI) to other networks.
    • c. Domestic calls to premium/special numbers (including but not exclusive to 1-300, 1-800, and others) shall incur charges as per applicable rates.
    • d. All-net calls refer to outgoing domestic calls to Halo Telco and other networks.
    • e. Premium and/or Content SMS shall refer to rates by respective providers.
    • f. International and/or Roaming services shall refer to respective rates by country.
  3. Switching to the HALO EPIK Pack (Existing Subscribers)
    • a. For a limited period from 27th October 2023 until further notice, existing Halo Telco subscribers can switch to the new HALO EPIK Pack with zero points or credit. (hereinafter defined as “Free Period”)
    • b. After the Free Period above mentioned has lapse, switching of tariff shall be made available to the eligible Halo Telco subscribers via Halo Telco App or SMS for 300 Halo Telco points or RM5.00 credit (in the event of insufficient Halo Telco Points available or upon subscriber’s request).
    • c. Subscriber’s credit validity shall be maintained after switching to the HALO EPIK Pack.
    • d. Subscribers can also switch via SMS by first viewing and agreeing to the terms and conditions (There shall be no charges for SMS sent from Halo Telco numbers to 2222)
    • e. Switching to HALO EPIK Pack is not compulsory. Subscribers may remain with their current respective packs (tariff plans) until such plans are discontinued or decided otherwise by Halo Telco.
    • f. For the avoidance of doubt, in the event a Subscriber has switched to HALO EPIK Pack, they shall not be allowed to revert to any legacy packs. Requests to refund for any forfeited quota shall not be accommodated.
    • g. Eligibility to switch to the HALO EPIK Pack shall be subjected to Halo Telco’s sole discretion.
  4. FREE 1GB Halo Telco App Offer (“App 1GB Freebie”) HALO EPIK Pack provides 1GB free for new HALO EPIK subscribers whom uses the Halo Telco App.
    • a. All new subscribers of the HALO EPIK Pack or ‘Halo Telco Partner’ equivalent packs on our Network in Active status on or after 27th October 2023 are eligible to the App 1GB Freebie within 60 days of activation or within 60 days from the request to port-in. For the avoidance of doubt, this shall not be eligible for the existing Halo Telco’s Subscribers.
    • b. The Halo Telco App refers exclusively to the official Halo Telco App on Google Play, Apple AppStore and Huawei AppGallery. Any Halo Telco Partners’ Apps shall not contain the 1GB App Freebie.
    • c. Subscriber must be in Active (AC) status (ACTIVE status means that a subscriber’s Halo Telco credit validity has not expired) to participate this Offer.
    • d. Subscribers can opt-in for the App 1GB Freebie via the Halo Telco App ⇨ Plans ⇨ Freebies & Others
    • e. Upon successful opt-in, subscriber shall receive 1GB Hi-Speed Internet, valid for 7 days including date of opt-in.
  5. Free Basic Internet
    HALO EPIK Pack provides Free Basic Internet (“FBI”) to all active Halo Telco subscribers on the HALO EPIK Tariff allowing subscribers who have either exhausted their existing Internet packages (bonus, mobile internet, paid or free) or have no internet packages, to enjoy always-on basic Internet connectivity at no cost.
    • a. 10GB of FBI with speeds up to 256kbps shall be provided upon activation and shall be refreshed every 30 days in perpetuity from and including the day of activation or switch.
    • b. FBI quota shall not be carried forward.
    • c. To utilise FBI, subscribers shall always be in ACTIVE status.
    • d. The FBI quota made available herein is non-transferable, whether by operation of law or otherwise, either to any other person, entity, or any other subscriber’s prepaid account.
    • e. FBI Internet can only be used domestically i.e., within Malaysia.
    • f. Halo Telco reserves the right to cease, alter or suspend the provision of the FBI usage at any time without prior notice based on its sole and absolute discretion. In view thereof and for the avoidance of doubt, such alteration, cancellation, termination, or suspension by Halo Telco does not entitle the subscribers to any claims and/or compensation against Halo Telco (whether in cash or in kind) for all losses or damages suffered or incurred by the subscribers as a direct or indirect result of the act of alteration, cancellation, termination, or suspension thereof.
  6. All Internet, voice or SMS plans within HALO EPIK and equivalent tariffs shall be subjected to Halo Telco’s Fair Usage Policy or promotions solely determined by Halo Telco from time to time.
  7. Any queries pertaining to the above HALO EPIK Pack shall be directed to Halo Telco’s Customer Care by calling 011-5050 5020 or 03-5870 3107 from 8am to 9pm daily.
  8. By using HALO EPIK Pack, all subscribers are bound by the terms and conditions contained herein together with Halo Telco Service Subscription Terms and Conditions, as and when so amended from time to time and any decision made by Halo Telco shall be final and no further correspondence shall be entertained. Where the Terms & Conditions are translated into a language other than the English Language, in the event of inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail. Words denoting the singular include the plural and vice versa, and the words denoting any gender include all genders, and words applicable to natural persons include references to a firm, body corporate or unincorporated, association or an authority, and vice versa.
  9. The law governing these Terms and Conditions shall be the law of Malaysia.
  10. Halo Telco hereby reserves the right to amend the Terms and Conditions without any prior notice.
  11. The subscriber’s personal information is subject to the Personal Data Protection Act, 2010 requirements and governed by Halo Telco’s Privacy Policy as stated here. Kindly refer to the link for details information and understanding of the scope of the privacy policy therein.
HALO EPIK PREPAID DATA PLANS TERMS AND CONDITIONS

The new Halo Telco Pek Epik Prepaid internet plans and passes (hereinafter referred to as “HALO EPIK Plans”) are subjected to the following terms and conditions:

  1. This HALO EPIK Plans Terms and Conditions shall act as a supplementary to the Halo Telco Service Subscription and shall be read together with Halo Telco Epik Prepaid Pack Terms & Conditions (“HALO Pek Epik T&Cs”) as and when so amended by Halo Telco from time to time. Subscribers who subscribe to any internet plans under this HALO EPIK Plans shall be bound by the terms and conditions contained herein, alongside with the terms and conditions of Halo Telco Service Subscription. Any decisions made by Halo Telco shall be final and no further correspondence shall be entertained.

EFFECTIVE DATE

  1. HALO EPIK Plans shall be made available from 00:01, 27th October 2023 (“Effective Date”) onwards.

ELIGIBILITY

  1. These HALO EPIK Plans shall be made eligible to new Halo Telco subscribers (as of 00:01hrs, 27th October 2023 and onwards) and the existing Halo Telco subscribers (collectively as “Subscribers”) who have switched into HALO EPIK Pack. Eligible Subscribers shall mean subscribers who submit their port-in request from the Effective Date onwards.

LIMITATION

  1. Previous internet plans (including but not limited to plans, freebies and/or offers under Halo Telco BUDDIES, Halo Telco VALUE, Halo Telco CUN VALUE, Halo Telco HI VALUE or Halo Telco JIMAT plans etc.) shall no longer be available for HALO EPIK subscribers, and from the Effective Date onwards can only subscribe to all plans enlisted in Clause 1 of Product Description herein, including future offers eligible to HALO EPIK Pack subscribers.
  2. 5G eligibility and coverage for 5G connectivity
    • a. To enjoy a seamless 5G experience, subscribers shall ensure that they are:
      • i. Using a 5G compatible device, wherein the list of 5G compatible models can be found here (refer to ‘5G Supported Devices’ section)
      • ii. In a 5G coverage area (refer here for 5G coverage map)
      • iii. In the event where one or more of the above criteria are not met, subscribers shall not be able to enjoy the 5G service, speeds, or enjoy the full potential which the eligible 5G plans or add-ons are able to offer.

PRODUCT DESCRIPTION

  1. HALO EPIK shall be only effective in Malaysia wherein the details of the HALO EPIK Plans (quota, validity, and price) shall be set out in the table below:
      Plan/Passes Type SMS keyword Data Quata Unlimited Apps (Chat & Navigation)
      1.5GB 10GB
      2Hari Bonus 2HARI 500MB - - -
      Mingguan Bonus MINGGUAN 15GB - Y -
      EPIKCall20 MI EPIKCALL20 10GB Y Y -
      EPIK35 MI EPIK35 30GB - Y -
      EPIK5G45 MI EPIK5G45 70GB(5G),30GB - Y -
      EPIK50 MI EPIK50 350GB - Y -
      Tahunan99 MI TAHUNAN99 2GB Y Y -
      Tahunan200 MI TAHUNAN200 10GB - - Y
    • *Mobile Internet (MI)
  2. Terms & Conditions of HALO EPIK Plans and Passes
    • a. Short-term passes
      • i. 2Hari Pass
        • a. 2Hari Pass shall be priced at RM2.00. This pass includes:
          • . 500MB Hi-Speed Base Internet.
          • . Unlimited voice calls within Tune Talk network.
        • b. Any hotspot usage with this pass shall utilise the 2Hari Pass Base Internet.
        • c. 2Hari Plan shall be valid for 2 days. In the event the subscriber subscribes to another 2Hari Pass while having an active 2Hari Pass, the active pass shall thereafter be forfeited.
        • d. Any balance quota from the 2Hari Base Internet shall not be carried forward and the plan shall not be automatically renewed.
        • e. 2Hari Pass can co-exist with other Internet plans available.
      • ii. Mingguan Pass
        • a. Mingguan Pass shall be priced at RM12.00. This pass includes:
          • . Unlimited Base Internet (Subject to Fair Usage Policy of 15GB).
          • . Unlimited voice calls to all networks.
        • b. The Unlimited Base Internet shall be based on Standard Definition quality.
        • c. Mingguan Pass subscribers shall be required to purchase eligible add-ons in the event hotspot is required, wherein the booster details can be found in Clause 2(d) of the Product Description.
        • d. Mingguan Pass shall be valid for 7 days. In the event the subscriber subscribes to another Mingguan Pass while having an active Mingguan Plan, the original active pass shall thereafter be forfeited.
        • e. Any balance quota from the Mingguan Pass Base Internet shall not be carried forward and the plan shall not be automatically renewed.
    • b. Monthly Plans
      • i. EpikCall 20 Monthly Plan (“EpikCall20”)
        • a. EpikCall20 is priced at RM20.00. This plan includes:
          • . 10GB Hi-Speed Internet
          • . Bonus unlimited internet for Chat & Navigation Apps (refer to Clause 1(c)(i) of Product Description)
          • . unlimited voice calls to all networks.
        • b. Any usage on YouTube, Netflix, and Facebook (including Facebook Messenger) (“Whitelisted Video Streaming Apps”) shall utilize the base internet at SD quality.
        • c. Any hotspot usage is to be shared with EpikCall20 Base Internet and/or add-ons (if available). For the avoidance of doubt, speed limits for selected apps apply.
        • d. EpikCall20 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 1(b) of Product Description.
        • e. EpikCall20 shall be valid for 30 days. In the event the subscriber subscribes to another EpikCall20 plan while having an active EpikCall20 plan, the active plan shall thereafter be forfeited.
      • ii. Epik 35 Monthly Plan (“Epik35”)
        • a. Epik35 shall be priced at RM35.00. This plan includes:
          • . 30GB Hi-Speed Base Internet
          • . Bonus 5GB Hi- Speed Hotspot Internet
          • . Bonus unlimited internet for Social, Chat & Video (refer to Clause 1(c)(ii) of Product Description)
          • . Unlimited voice calls to all networks
        • b. Any hotspot usage shall utilise the Epik35 bonus Hotspot Internet and/or add-ons (if available).
        • c. Epik35 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 1(b) of Product Description.
        • d. Epik35 shall be valid for 30 days. If the subscriber subscribes to another Epik35 plan while having an active Epik35 plan, the active plan shall thereafter be forfeited.
      • iii. Epik5G 45 Monthly Plan (“Epik5G 45”)
        • a. The Epik5G 45 shall be priced at RM45.00. This plan includes:
          • . 30GB 4G/5G Base Internet
          • . Bonus unlimited 5G internet (subject to Fair Usage Policy of 50GB)
          • . Unlimited voice calls to all networks
        • b. The Base Internet shall be utilized in the event the bonus 5G internet has reached its FUP.
        • c. The Bonus unlimited 5G internet included in Epik5G 45 offers speeds up to 100Mbps.
        • d. From 00.01 27th of October 2023 until further notice (“Promotional period”), subscribers who subscribe to the Epik5G 45 Monthly plan shall automatically be upgraded to the Epik5G 45P plan with a higher FUP limit of 70GB. All other plans and booster mechanics of the Epik5G 45P plan shall remain the same as Epik5G 45.
        • e. Any hotspot is to be shared with Epik5G 45’s 30GB Base Internet and/or boosters (if available).
        • f. Upon the expiry, replacing or manual stopping of Epik5G 45, the subscriber’s SIM shall thereafter revert to 4G and shall be reprovisioned if the auto-renewal of Epik5G 45 or other 5G plans are successful.
        • g. Epik5G 45 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 1(b) of Product Description.
        • h. Epik5G 45 shall be valid for 30 days. If the subscriber subscribes to another Epik5G 45 plan while having an active Epik5G 45 plan, the active plan shall thereafter be forfeited.
      • iv. EPIK 50 Monthly Plan (“EPIK50”)
        • a. The EPIK50 shall be priced at RM50 and includes:
          • . 350GB Base Internet at speeds of up to 6Mbps
          • . Bonus 10GB Hi- Speed Hotspot Internet and
          • . Unlimited voice calls to all networks
        • b. Any hotspot usage shall utilise the EPIK50 bonus Hotspot Internet and/or add-ons (if available).
        • c. EPIK50 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 1(b) of Product Description.
        • d. EPIK50 shall be valid for 30 days. If the subscriber subscribes to another EPIK50 plan while having an active EPIK50 plan, the active plan shall thereafter be forfeited.
    • c. Yearly Plan
      • i. Tahunan 99 Plan (“Tahunan99”)
        • a. Tahunan99 shall be priced at RM99 and includes:
          • . 2GB Hi-Speed Monthly Base Internet (per 30 days) for 12 cycles.
          • . Bonus unlimited internet for Chat & Navigation Apps (refer to Clause 6(e)(i) of Product Description).
          • . Unlimited voice calls within Tune Talk network.
        • b. Any hotspot is to be shared with Tahunan99 2GB Monthly Base Internet and/or boosters (if available).
        • c. Tahunan99 subscribers can purchase eligible add-ons, wherein the booster details can be found in Clause 2(d) of Product Description.
        • d. Any Tahunan99 subscription allows a 30 days of credit validity extension for every cycle.
        • e. Balance of internet quota or boosters from each cycle will not be carried forward to the next refreshed cycle.
      • ii. Tahunan 200 Plan ("Tahunan 200”)
        • a. Tahunan200 shall be priced at RM200 and includes:
          • . 10GB Hi-Speed Monthly Base Internet (per 30 days) for 12 cycles.
          • . Unlimited voice calls within Tune Talk network.
        • b. Any hotspot shall be shared with Tahunan200 10GB Monthly Base Internet and/or boosters (if available).
        • c. Tahunan200 subscribers shall be allowed to purchase eligible add-ons, wherein the booster details can be found in Clause 2(d) of Product Description.
        • d. Any Tahunan200 subscription shall be given a 30 days of credit validity extension for every cycle.
        • e. Balance of internet quota or boosters from each cycle shall not be carried forward to the next refreshed cycle.
    • d. Add-Ons
      • i. 4G Internet
        • a. 1.5GB Booster (“B3”)
          • i. B3 shall be priced at RM3.00 and include 1.5GB Hi-Speed Internet.
          • ii. B3 shall follow the validity of the subscriber’s active MI plan (active cycles for Yearly plans) and shall be made available to the following HALO EPIK plans and passes:
            • i. EpikCall 20
            • ii. Epik 35
            • iii. Epik5G 45
            • iv. Epik 50
          • iii. Whitelisted video streaming apps shall utilize B3 at SD quality.
        • b. 10GB Booster (“B10”)
          • . B10 is priced at RM10.00 and shall include a 10GB Hi-Speed Internet.
          • . B10 shall follow the validity of the subscriber’s active MI plan (active cycles for Yearly plans) and shall be made available for the following HALO EPIK plan:
            • i. Tahunan 200
      • ii. 5G Internet
        • a. 3GB 5G Booster (“5G3”)
          • i. 5G3 shall be priced at RM3.00 and include a 3GB 5G hotspotable Internet and 5G network services.
          • ii. 5G3 shall have the validity of 1 day and shall be made available for the following HALO EPIK pass:
            • i. Mingguan
          • iii. Upon the expiry of 5G3, the subscriber’s SIM shall revert to 4G, except for the event where another 5G plan or add-on is active.
        • b. 10GB 5G Booster (“5G12”)
          • . 5G12 shall be priced at RM12.00 and shall include a 10GB 5G hotspotable Internet. SIM shall be provisioned with 5G service.
          • . 5G12 shall have the validity of 7 days or shall follow the validity of MI plans, whichever is shorter and available, for the following HALO EPIK plans:
            • i. Epik 35
            • ii. Epik5G 45
            • iii. Epik 50
          • . Upon the expiry of the 5G12, the subscriber’s SIM shall thereafter revert to 4G, unless in the event another 5G plan or add-on is active.
        • c. 20GB 5G booster (“5G30”)
          • . 5G30 shall be priced at RM30.00 and shall include a 20GB 5G hotspotable Internet. SIM shall be provisioned with 5G service.
          • . 5G30 shall follow the validity of the MI plans and shall be made available for the following HALO EPIK plans:
            • i. Epik 35
            • ii. Epik5G 45
            • iii. Epik 50
          • . Upon the expiry of the 5G30, the subscriber’s SIM shall revert to 4G, unless in the event another 5G plan or add-on is active.
      • iii. Call Booster
        • a. UNL Calls booster (“UNLCalls”)
          • i. UNLCalls shall be priced at RM20.00 and shall include unlimited voice calls to all networks.
          • ii.UNLCalls shall only be automatically renewed or repurchased provided there is an active Tahunan200 plan and that there is sufficient credit balance in the customer’s Halo Telco mobile number, or any other registered forms of payment.
    • e. Passes
      • i. Chat & Navigation Apps
        • a. Internet for Chat & Navigation Apps shall only be applicable for text, images, videos, voice/video calls etc. posted and/or viewed within WhatsApp, WeChat and navigation within Google Maps.
        • b. However, shared links (articles, YouTube videos, items from other sources that are not within the list above), is to be shared with base internet or other active internet plans or basic internet.
        • c. All Voice calls or Video calls made with other apps shall utilize other available internet quotas.
        • d. Unlimited internet for Chat & Navigation Apps shall only be for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
        • e. Chat & Navigation Apps (subject to a Fair Usage Policy of 50GB) shall be on Standard Definition quality. Upon reaching the Fair Usage Policy threshold, other Internet buckets (including but not limited to the base internet) shall thereafter be utilised.
      • ii. Social, Chat & Video Apps
        • a. Internet for Social, Chat & Video Apps shall only be applicable for text,images, videos, voice/video calls etc. posted and/or viewed withinInstagram, TwiHTer/X, TikTok, WhatsApp, WeChat, Viber, imo, Line, YouTube, YouTube Kids, Netflix, Viu, Astro GO and iQiYi.
        • b. Social, Chat & Video Apps shall be subjected to the Fair Usage Policy at 100GB and enables a High-Definition experience. Upon reaching the Fair Usage Policy threshold, other internet buckets (including but not limited to the base quota) shall thereafter be utilized.
        • c. Shared links (articles, videos, items from other sources that are not within the list above), shall utilize internet from the base internet or other active internet plans including basic internet.
        • d. All Voice calls or Video calls made with other apps shall utilize other available internet quotas.
        • e. Unlimited bonus internet for Social, Chat & Video Apps is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).
  3. Plan Mechanics
    • a. Payment of plans and Credit Validity
      • i. Subscribers must have sufficient credit or other registered forms of payment to purchase, repurchase or auto-renew their plans.
      • ii. HALO EPIK plans can be purchased in Active or Grace Period status.
      • iii. In the event a subscriber purchases any plan/pass subscription, their credit validity shall follow the validity of the purchased plan/pass, whichever that has a longer validity period.
      • iv. For the avoidance of doubt, new validity period shall not be stacked or added on top of any existing validity of the subscriber. Sample scenario provided here in below:
        • a. If subscriber’s credit is currently valid until 30th November 2023 and subscriber purchases an Epik 35 Monthly Plan (30 days credit validity) on27th November 2023, their new credit validity upon successful purchase shall then be 26th December 2023.
        • b. If subscriber’s credit is currently valid until 30th December 2023 and subscriber thereafter purchases an Epik 50 monthly plan (30 days credit validity) on 27th November 2023, their new credit validity shall be maintained at 30th December 2023.
    • b. Plan Expiry and Renewals
      • i. All plans (unless otherwise stated) shall be auto renewed by default. (This seHTing can be turned off in the App).
      • ii. For all plans purchased, validity shall start on the day of purchase and shall be based daily from 00:00 to 23:59 Malaysian Time (GMT +8). Plans shall be expired at 23:59hrs at the end of the respective plan’s/pass validity.
      • iii. Auto-renewals shall be processed between 00:01am midnight to 01:30am the day after the plan expires. Subscribers are advised to not aHTempt to add or renew their plan within this period to avoid being double charged.
      • iv. If the subscriber has insufficient balance to be auto renewed, the subscription shall thereafter be deactivated. To subscribe the Internet plan again, subscriber may reload and re-subscribe.
      • v. Upon the expiry of plans, no quotas (Internet, voice, SMS) or any balance thereof shall be carried forward.
    • c. Any depletion of Internet usage after any paid or promotional internet, subscriber may revert to Free Basic Internet (if available).
    • d. An SMS shall be sent to the subscriber pertaining to their usage at 90% and 100% respectively.
    • e. All unlimited voice calls (within Halo Telco’s network or other networks) shall be subjected to the Fair Usage Policy.
    • f. Prioritization of Usage Across Multiple Internet Buckets. In the event of multiple active Internet plans, utilization shall be based pursuant to the table below:Priorities are sorted by highest (1) to lowest (9)
      Priority Type of Internet Plan Type Selected Examples
      1 Pre-registered Sim Intenet Bonus -
      2 5G Boosters Bonus 3GB 5G Booster, 10GB 5G Booster, 30GB 5G Booster
      3 Passes Bonus Epik Apps, Connect Apps
      4 Short-term Passes Bonus 2Hari, Mingguan
      5 Promotions Bonus -
      6 Video Streaming Quota Bonus -
      7 Internet Plan Boosters Bonus 1.5GB Booster, 10GB Booster
      8 Freebies Bonus -
      9 Internet Plans Mi Plans EpikCall20, Epik35, Epik5G45, EPIK50
      10 Free Basic Internet Bonus Available by default for HALO EPIK Plans
  4. All prices mentioned in Clause 1 of Product Description herein shall be excluded from the Sales & Services Tax (“SST”). SST shall be charged to non-Malaysian’s subscribers (registered with Passport) for any purchase via non-credit forms of payment (e.g. credit or debit card).
  5. Calls to premium/special numbers (including but not exclusive to 1-300 and 1-800 numbers) shall incur charges pursuant to the applicable rates.
  6. All unused Internet balances shall be forfeited and request for refunds shall not be accommodated.
  7. Halo Telco hereby reserves the right at any time without liability to suspend or terminate the service, plans, Internet, voice or call subscriptions if Halo Telco has reasonable grounds that the subscriber is in violation of the applicable Terms and Conditions.
  8. All queries pertaining to the abovementioned plans shall be directed to Halo Telco’s Customer Care by Live Chat, calling (+603-58703107) (non-Halo Telco or overseas) from 8am to 9pm daily.
  9. Where the terms & conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail. Words denoting the singular include the plural and vice versa, and words denoting any gender include all genders, and words applicable to natural persons include references to a firm, body corporate or unincorporated, association or an authority, and vice versa.
  10. The law governing these Terms and Conditions shall be the law of Malaysia.
  11. Halo Telco reserves the right to amend the Terms and Conditions or Fair Usage Policy at any time, without prior notice.
  12. The subscriber’s personal information is subjected to the Personal Data Protection Act, 2010 requirements and governed by Halo Telco’s Privacy Policy. Kindly refer to the link for detailed information and understanding of the scope of the privacy policy therein.